Independent Third-Party Maltreatment Complaints Information

Independent Third-Party Maltreatment Complaints Information
Independent Third-Party Maltreatment Complaints Information 2022-11-07T21:56:53+00:00


As part of Hockey Canada’s Action plan which includes sport safety checks, Hockey Canada has established a new, independent, and confidential mechanism for the intake of maltreatment complaints for all individuals regarding any incidents involving Hockey Canada sanctioned programming.


Attached are tools including a web button that you can use on your organization’s website, along with the information listed below (also attached in French). We have also provided an email template in both official languages you can utilize if you receive any complaints directly. We have provided the link from the HEO website here in order to assist you in setting it up on your website Independent Third  Party


The role of the independent third party is to:


  • receive all hockey related maltreatment, sexual violence, harassment, abuse or discrimination complaints by someone affiliated with Hockey Canada;


  • analyze complaints in light of Hockey Canada and Member policies and determine how they are to be managed and the proper jurisdiction;


  • where applicable, ensure matters are properly reported to law enforcement or child protection services;


  • retain investigators and dispute resolution panels who are also independent of Hockey Canada;


  • work with Canada’s Office of the Sport Integrity Commissioner and the Member associations to ensure no gaps in complaint coverage and that all complaints are handled in accordance with applicable policies and that decisions are documented in writing.


The new Hockey Canada Discipline and Complaints policy that outlines the role of the Independent Third Party and the applicable processes is available for download here. discipline-and-complaints-policy- e.pdf (


A key feature of the Independent Third-Party structure is its independence from Hockey Canada. The Independent Third Party has sole jurisdiction to handle complaints and keeps the identity of complainants confidential from Hockey Canada and Member associations. The Independent Third Party will not be unduly influenced by anyone at Hockey Canada regarding the complaint administration process. Although the Independent Third-Party mechanism is staffed by some lawyers, those lawyers do not provide any legal advice to Hockey Canada.


Hockey Canada will receive anonymized reports from the Independent Third Party from time to time documenting the number of complaints received, categorizing complaints and reporting on other metrics such as response times and the time required to close complaints. This reporting protects the identity of all those involved with a complaint process while also ensuring proper oversight of the performance of the Independent Third Party.


Reporting Abuse or Harassment is often a difficult process. The Independent Third Party is committed to operating in a trauma informed manner. For example:


  • All reports will be kept entirely confidential, in line with the wishes of the person making the complaint. This includes confidentiality from Hockey Canada and Member association staff.


  • All Complaints will be followed up in a timely


  • The Independent Third Party has developed resources to share with survivors of abuse and can direct survivors to additional supports.


  • The Independent Third Party answers questions about the complaint


  • Complaints are taken seriously and rigorously


The Independent Third Party is staffed by a number of diverse professionals reflecting both gender and racial diversity. Service is available in both French and English.


Additional resources will be developed as the Independent Third Party continues its work and analyzes the ongoing needs to ensure a safe and trauma informed complaint mechanism.


Complaints can be submitted by email to