New- Arena Information — What do I need to know?-City of Ottawa Arena Etiquette. Sensplex Etiquette-updated December 4, 2020

, Featured, House News, KMHA NewsNew- Arena Information — What do I need to know?-City of Ottawa Arena Etiquette. Sensplex Etiquette-updated December 4, 2020


Arena Information — What do I need to know?



City of Ottawa Arena Etiquette


  • All individuals must complete a COVID-19 self- screening assessment prior to entering the city facility.
    • If participants/coaching staff or spectators/supervisors have any COVID-19 symptoms posted at the door, they are not permitted in the facility.
  • Provide 2 Metre distancing throughout the
  • Follow directional flow arrows, decals, and visual markers to maintain
  • Masks and face coverings are required whenever participants are not actively engaged in physical activity. For example, masks must be worn
  • In Change rooms
  • In the lobby
  • If you are coaching
  • If you are a spectator
  • Where possible separate Entrance and Exit points will be designated to assist with proper traffic flow
  • Hand Sanitizer will be available at the entrance/exit.
  • Doors are managed by designated volunteer/coach (Safety Officer) selected by user group. A city employee (Greeter) will offer assistance with facility specific information, policies, and procedures.
  • A maximum of 25 Participants (including coaches and officials) plus one parent/guardian per participant under the age of 18 years old in the arena. On and off ice coaches are included in the count of 25.
  • No spectators but we will allow a maximum of 25 parent/guardians to supervise their children.
  • Participants are given access to the building 20 minutes prior to the booking
  • Supervisors are asked to enter at the beginning of the of their time unless accompanying a child who requires assistance.
  • Supervisors are asked to exit the arena once the flood begins to assist with transition of rentals.
  • Contract Holder has access to the assigned Change Room 20 minutes prior and 20 minutes post booking
  • Supervisors are permitted in the change room for skate tying only
    • Participants are encouraged to arrive dressed in gear as much as
    • Change rooms provide 2 Metre visual markers (6-12 participants)
    • Change Room showers are currently closed
    • It is recommended players arrive with a filled water
  • No indoor dryland training
  • No spitting
  • The City of Ottawa COVID-19 Conditions of Use for Arenas must be followed at all times, failure to comply will result in immediate removal from the facility, non-refundable ice cancellation and review of future contract bookings.
  • All users must comply with all current guidelines, regulations and recommendations related to COVID-19 by Ottawa Public Health, the Municipal and Provincial government, the sport governing body, and their Association.



Johnna Thompson

Director at Large

Risk and Safety